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Estate & Lettings Agent in Cambridge

Open House Cambridge offers property sales and lettings services in Cambridge and the surrounding towns and villages.

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Estate & Lettings Agent in Peterborough

Open House Peterborough offers property sales and lettings services in Peterborough and the surrounding towns and villages.

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Reference	What categories of information about you do we process?	Why are we processing your data?	Where did we get your personal data from?
B2B Marketing	Identity Data Contact Data	Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of ‘our legitimate interests’.	Directly obtained or by referral from existing clients/partners/suppliers.
Analytics	Technical Data Usage Data	To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of ‘our legitimate interests’.	Directly obtained or indirectly obtained through a client’s website (notice given at the point of collection).
Fraud Prevention	Identity Data Transaction Data	To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of ‘protection of your, or another’s vital interests’.	Directly obtained or indirectly obtained through a client’s website (notice given at the point of collection).
Contact Submission	Identity Data Contact Data	When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of ‘your consent’.	Directly obtained or indirectly obtained through a client’s website (notice given at the point of collection).
Phone Calls	Identity Data Contact Data	We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of ‘our legitimate interests’.	Directly obtained.
Email and Web Contact	Identity Data Contact Data	If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of ‘our legitimate interests’.	Directly obtained or indirectly obtained through a client’s website (notice given at the point of collection).
Consumer Marketing	Identity Data Contact Data Transactional Data Marketing and Communications Data	If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of ‘our legitimate interests’.	Directly obtained.

Name of Third Party	Purposes for Carrying out Processing
The Conveyancing Partnership	Your information may be passed on to The Conveyancing Partnership who will pass your information over to a conveyancer within their team, so that they can contact you.
Evergreen Mortgage Services	If you wish to obtain a mortgage through Open House; your details may be passed on to Evergreen Mortgage Services who will use your data to provide a mortgage for you.
Agency Central	Providing the software to enable listings on to the portals online. Your contact information is kept here, on a secure server, so you can be contacted by your local agent.
Zoho CRM	Customer relationship data. Your contact information and property data is kept here to ensure we are able to provide you a tailored service.

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Estate & Lettings Agent in Cambridge

Estate & Lettings Agent in Peterborough

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